Moss Street Family Handbook

PROGRAM DESCRIPTION

Policies at Moss Street Children’s Center

Moss Streets policies are available to families, staff, and volunteers on our website, in our family, staff and volunteer handbooks.

Families are asked to sign that they have read the online family handbook on the center enrollment forms. Families are required to participate in a program orientation during which they can ask any questions they may have regarding center policies.

Moss Street staff and volunteers are asked to sign that they have read both the family and staff handbooks during their new employee orientation. During these orientations and ongoing supervision and trainings they can review and ask questions regarding any Moss Street policies.

New policies at Moss Street are presented to staff at all staff meetings and to parents at Parent Council meetings and with all families in the notes from the council meetings that are e-mailed to families and staff. The new policies will be added to family and staff/volunteer handbooks.

Student staff and volunteers will be given new policies through emails and their 1:1 supervision meetings.

Contact Information

Moss Street Children’s Center, 1685 Moss St., Eugene, OR 97403
Main office: 541-346-4384, mscc@uoregon.edu
Director: 541-603-8289 (cell) and 541-346-1801 (office)

Hours of Operation

Moss Street provides year-around childcare services. Current weekly service hours are Mondays, Tuesdays, Thursdays, and Fridays, 8:15 a.m.–4:00 p.m.; and Wednesdays are 8:15 a.m.–3:15 p.m.

As we are located at and owned by the University of Oregon, our operational schedule generally follows that of the academic calendar with closure days including some public holidays and at least a few days in between academic terms. In addition, there are some optional care days where parents can opt-out of care, if not needed.

Current calendars showing open and closure days are on our website and emailed to new parents at time of enrollment. They are also shared with enrolled parents by being posted on parent bulletin boards within the center and attached to our center-wide weekly reminder emails when there is a change, a new calendar is published, or we want to emphasize an upcoming term’s dates.

Center Description

Moss Street Children’s Center is licensed for 128 children, ages 3 months through 5 years.

Classroom enrollment:

Chickadees: 3 months to 12 months, 1:4 ratios of adults to children and a maximum group size of 8
Finches: 12 months to 24 months, 1:4 ratio of adults to children and a maximum group size of 8
Robins: 16/24 months to 36 months, 1:4/1:5 ratio of adults to children and a maximum group size 8–10
Swallows: 24 months to 36 months, 1:5 ratio of adult to children and a maximum group size of 10
Quails: 2.5–3.5 years, 1:5/1:9 ratio of adults to children and a maximum group size of 10/15
Redwings: 3–4 years, 1:9 ratio of adults to children and a maximum group size of 15
Jays: 4–5 years, 1:9 ratio of adults to children and a maximum group size of 15

Enrollment Information

Parents are required to complete the Moss Street enrollment forms prior to the family orientation and start date. It is the parents’ responsibility to provide and update all information required in the enrollment documents. Parents are asked annually to review and sign that the enrollment documents are up to date.

Professional Development

Each staff member is responsible for meeting the state’s requirements for hours and types of professional development each year. The center will provide professional development opportunities throughout the year and will encourage and provide resources for staff to identify and participate in trainings of their own interests and needs. Each staff person will make their own professional development goals in consultation with their supervisor. These goals are reviewed at least annually during their performance appraisal.

PHILOSOPHY, GOALS, AND GUIDELINES

Moss Street Mission

The primary goal of Moss Street Children’s Center is to remove childcare as a barrier to student parents’ access to the University of Oregon. This is accomplished by providing high-quality, affordable childcare in a convenient location and with scheduling options that support students who are also parents. The secondary goal of Moss Street Children’s Center is to enhance the learning experiences of undergraduate and graduate college students by providing quality employment, internship, volunteering, and observational experiences in the field of early childhood education. Incidental fees, parent fees for service, and federal and state sources combined, allow us to meet our mission. Toward our mission, we are committed to the following:

Supporting multicultural awareness and diversity by ensuring that all families and staff are treated with respect and feel welcomed and supported in our classrooms and curriculum. Also, by offering opportunities for the children and staff to learn about each other’s cultures, values, and beliefs.
Promoting child development and learning in all domains by providing empirically based and developmentally appropriate activities, planned and implemented by teachers, based on their observations in the classroom, knowledge of the children and families, and expertise and experience in the field. The social-emotional development of the children is strongly emphasized in our program.
Including children and staff with a variety of abilities.
Adhering to high safety and supervision standards.
Being child centered and family focused.
Providing multiple scheduling options, such as full time, part time, and the opportunity to change schedules each term for both families and student staff.
Actively seeking opportunities for parent and staff input and engagement, including: Parent Council meetings, parent-teacher conferences, director office hours, morning coffee chats, family surveys, and individual meetings.
Supporting student staff to connect their co-curricular experience at Moss Street with their academic and professional goals. Providing on-the-job feedback and training, group trainings, mentoring, and performance evaluations. Covering critical points of professionalism, such as early childhood best practice, self-management skills, health and safety, work habits, and school-to-work transitions.
Maintaining minimal turnover of staff, in part through professional development support and planning.
Aiming to reduce expenses and access new resources by prioritizing student employees with work-study, reducing personnel costs; collaborating with and encouraging student families to access ASUO Childcare Subsidy, and encouraging fundraising to offset operational costs.
Creating safe and nurturing environments for parents to breastfeed.

Curriculum Goals for Children

It is our goal to help children develop pro-social behaviors, including respect, empathy, and compassion. We integrate the value of appreciating and celebrating differences throughout our classrooms and activities. Teachers are trained to reinforce and scaffold all levels of pro-social behavior that the children demonstrate. A key strategy for building empathy in children at Moss Street is the identification and validation of feelings. In each classroom we focus on relationships and building social responsibility.

We believe that children learn through their play. During play children explore and create their own theories and test them. We love to provide activities for children that give them experiences that reflect the interest and curiosity of the children. In our classrooms you will observe children engaged in developmentally appropriate activities that have been carefully designed by teachers who are familiar with each child’s interest and development.

While children play, they sometimes are confronted with problems to solve. We consider this a major part of their development and we take seriously our role as their guides. We know that each problem offers another opportunity to try a strategy and assess success…trial and error. As children identify and practice creative approaches to conflict resolution, they are supported by skilled teachers. At Moss Street we understand that children are learning the important skills associated with cooperation and being part of a community. Each day children are involved in goal setting for themselves. They are also part of the planning for large and small groups in their classrooms. Children get lots of practice cooperating, facilitated by teachers during games, sharing, and working with peers.

Each classroom helps children recognize and develop self-control at the developmental appropriate level. You will see teachers supporting children as they transition from home to school, throughout the day, and from school to home. We work to have a balance between spontaneous activities and the security of predictable routines. Mindfulness skills of deep breathing, recognizing and sharing feelings and needs, and listening to others are practiced often. Moss Street classrooms are rich in language, including music and literature, because we know there are many positive impacts from language exposure on cognitive and social development.

Guiding Principles

Moss Street staff members have chosen to emphasize the following components, and these are evident in the curriculum.

We strive to teach self-care skills, from potty training to tying shoes; social interaction skills; language skills; learning skills; and development of empathy and understanding. These are all key parts of the child’s growth toward becoming an autonomous, compassionate, competent, and caring individual.

Play is fundamental. What adults consider play is often the learning laboratory where children explore roles and relationships and "play" with notions, concepts, and ideas. Each child is a scientist and explorer. The role of the teacher is to facilitate the further development of curiosity and help expand each child’s interest in learning.

Social skills are learned skills. Learning to share and function cooperatively is a result of both developmental growth and experiences. Moss Street teachers function as facilitators to help children solve conflicts verbally, through guided problem solving and cooperative effort.

Curriculum focuses on celebrating and exploring the diversity of the community and the larger world. We include and cherish all children with varied abilities and challenges. All children have the right to be included and equal members of the group.

Children’s increasing ability to participate in selecting their own activities is encouraged. Times are set aside for children to choose freely from available activities. Children’s initiative and interests are key factors in planning on-going projects.

Foundations for learning are emphasized rather than specific facts and concepts. Basic understandings and processes for exploration are encouraged and developed. Children learn best by doing. Direct experiences with materials and situations are much more valuable learning tools than abstract approaches.

Activities need to be developmentally appropriate. A balance between challenges and successes maximizes children’s growth.

Parents are children’s primary teachers. The role of a professional educator is to support parents in assisting all children in achieving their full potential.

UO-Affiliated Childcare Program Statement of Philosophy

University of Oregon families represent a unique range of students, faculty, and staff whose needs for childcare reflect varying work and school schedules, responsibilities, and budget constraints. Childcare programs that serve the university community must demonstrate responsiveness to these needs by including the following elements:

Providing an environment where children are encouraged to:
- be actively involved in the learning process;
- experience without limitations or biases a variety of developmentally appropriate activities and materials; and
- pursue their own interests in the context of life in their community and the world.
Serving children and their families. Close interaction and involvement with parents is encouraged and supported.
Including university students as an integral part of staffing by providing work-study, practicum, and internship opportunities.
Providing research, observation and practicum experiences for faculty and students from a variety of disciplines.
Achieving the highest standards of excellence in the field of early childhood education. In doing so, they will actively encourage and support the professional development of their staff.

State Licensing Requirements

Moss Street complies with state regulations, and the University of Oregon's own stringent standards regarding certification, center management, personnel, physical settings, sanitation, food service, and care of children. There are copies of state rules available in the office for your reference.

Staff-Child Interactions

At Moss Street Children’s Center, we understand that strong adult-child interactions are key to child development and learning. We expect staff to interact with children in ways that support their learning and development. This means planning for space, time and activities that foster positive adult-child interaction, and will include the following:

Use open-ended questions to engage in frequent conversations with children.

Our staff engage regularly with children in conversations that stimulate learning and social emotional well-being. These conversations are embedded in routines and activities at all ages. Adults ask children open-ended questions while diapering, toileting, playing with toys (indoor and outdoor), while reading books, in small and large groups and one on one, while eating, and while helping children problem solve and play with peers.

Be in close physical proximity to children.

Teachers stay close to children and move to where the children are. This allows staff to observe, show interest, support, nurture, intervene, and scaffold on behalf of children’s learning and development.

Join children’s activities.
Focus interactions on children’s activities and interests.

Sometimes teachers will build relationships by joining the children’s activities. In this way they can strengthen relationships, model peer interactions, scaffold play, and be a resource to children. By focusing our interactions with children around their interests and activities, we can enhance their curiosity which leads to learning.

Use positive comments and encouragement with children.
Acknowledge and validate children’s emotions.

A key to Moss Street philosophy is to validate children’s feelings and encourage them to try new things, to remain persistent, and to share their feelings and needs with others. We believe that by helping children to identify and express their feelings we are building their understanding of themselves and emotional vocabulary that leads to empathy toward others.

Discipline and Guidance Policy

The core of Moss Street philosophy regarding discipline and guidance is that each child and each adult will be treated in a respectful manner. Mutual respect between adults and children provides the foundation for the development of positive social interaction skills.

Standards of acceptable children’s behavior in Moss Street programs are established to:

Ensure the safety of all
Foster a climate of sensitivity, mutual respect, and willingness to contribute to the well-being of others
Model cooperation, use of resources, including use of teacher time and other resources equitably
Maintain facilities
Assist children in learning strategies to resolve conflict and express emotions
Build concepts of mutual respect, cooperation, and sensitivity to the needs of others and a willingness to contribute to their well-being

Prevention of inappropriate behavior is emphasized by:

Giving children freedom to explore and grow
Having realistic expectations of behavior
Communicating to children both the expectations for behavior and the reasons for these standards
Establishing, when possible, consequences of inappropriate behavior

It is contrary to Moss Street policy for children, under ANY circumstances, to be threatened with or subject to physical discipline, or to be subjected to demeaning personal criticism.

Parent Involvement in Behavior Guidance

To support Moss Street’s work in encouraging positive behavior, parents have an obligation to report all relevant conduct issues that occur at school or other childcare facilities to Moss Street staff.

This information will be used to determine whether a child needs guidance and alert staff to possible trends in behavior.
This information will not be used for discipline or discharge unless there is a nexus between the behavior and the child’s ability to be a member of the Moss Street community.
Moss Street staff may initiate planning conversations to develop strategies to provide children guidance in response to off-site misconduct; the parents will be fully involved just as they are in on-site behavior discussions.

When adult interventions are needed in response to children’s negative behavior, the following steps will be taken:

Take necessary steps to ensure safety of all children.
Attempt to redirect child's disruptive behavior to a positive, alternate activity.
Carefully remove child from an area when their behavior is unacceptable or disruptive.
Involve children in discussion of acceptable and unacceptable behavior, following a cooling-off period.
Consequences will, as much as possible, be logical outcomes of behavior (e.g., cleaning up spilled item or learning age-appropriate conflict resolution skills after negative interaction).
When a child’s behavior is repeatedly dangerous to themselves or others or disrupts learning, clear and consistent nonpunitive consequences will be established and utilized consistently. In such instances the parent(s) will be fully involved in discussions and planning of actions. It is contrary to Moss Street policy for children, under ANY circumstances, to be threatened with, or subject to, physical discipline, or to be subjected to demeaning personal criticism.

Confidentiality of Discharge

If a child is discharged from Moss Street because of behavior that has put another child at risk or caused another child harm, the parent(s) of the child at risk or harmed may be notified that the discharged child is no longer at Moss Street, but will not be given details about the discharge. Moss Street will not release information about current or former families, except as required by law or court order.

Creating a Violence-Free Zone

Recognizing that violence is all too often part of our media, culture, and communities, we have established Moss Street Children’s Center as a violence-free zone.

We strive to facilitate and guide children in establishing patterns of behavior that are nonviolent and nonaggressive.

To that end we have established the following rules and guidelines:

People are not for hitting, kicking, biting, or hurting verbally.
Those who cannot be a nonviolent part of the group will be separated from the group.
Neither children nor super heroes are allowed to hurt others. If such play cannot be done without aggression towards others, then it cannot continue.
Weapons, including knives, swords, guns, bows, spears, or clubs are not appropriate at Moss Street. Please keep any of these toy items at home or in your car. If they are brought into a program they will be placed in your child’s cubby until pick-up.
We will model authority roles and actions that are not based on the superior physical strength of an adult.
When children use violence as a problem-solving tool, we will ensure that they have the opportunity to learn other appropriate strategies.
We believe and act as individuals who can and will step in and make a difference.
When individual children repeatedly act violently, we will use each other as problem-solving resources to meet individual needs in an environment free of fear and intimidation.

BEING AN ACTIVE PARENT

Parent's Voice

The Moss Street Children’s Center exists to serve families. This means that Moss Street is here to serve both children and parents. We hope that all families find our classrooms welcoming and supportive environments. To that end, the following standards apply:

Parents have access to their children at all times.
Access to any program teacher for discussion relating to the classroom and their children is encouraged, although appointments may be necessary.
Documents dealing with governance, regulations and policies or others applicable to Moss Street are accessible and can be made available to parents.
Personal family records are kept confidential and only shared with other staff as needed.
All parents shall have reasonable access to the childcare director to express concerns related to their children and/or the childcare programs.
It is the responsibility of the parent/guardian to share custody agreements with center administration if the agreement limits child contact at the center in any way.

Mutual Respect

It is our intention to always communicate with parents in a respectful manner. This respect also includes maintaining professional confidentiality for information parents share with staff.

We hope that parents feel comfortable sharing information about their family that may impact a child’s emotions or behavior. Staff will not discuss private information publicly or outside of confidential meetings.

We also hope that parents will similarly discuss sensitive issues outside of classroom times. Teachers and the director are available to provide consultation, community referrals, and support to parents.

Moss Street is committed to working with children and their families, so that each child's experience at the center is respective, positive, and rewarding. We believe that respectful and open communication between parents and the Moss Street staff is essential to the quality of care we provide. If we have concerns about a child's need, we will meet with parents to discuss our concerns and establish a plan to benefit the child, family and the center.

Families may be discharged from Moss Street Children's Center for certain incidences. These include, but are not limited to:

Use of profanity on the grounds
Treating staff/teachers with disrespect
Verbal and/or physical abuse to children, staff, or each other
Parent habitually arrives after closing to pick up their child
Parent fails to complete and/or update required records and forms
Use of drugs, alcohol, or any other illegal substance on the property
Non-compliance with required level of participation (attendance)
Providing false documentation
Parent's failure to pay fees

The decision to terminate/discharge is decided on a case-by-case basis. We reserve the right to terminate services.

Orientation of New Families

When a new family is enrolled at the Moss Street Children’s Center, the mentor teacher for the child’s age group will contact the family to set up an orientation at the center. Opportunities for the parent and child to meet other classroom teachers and to spend more time in the classroom can also be scheduled. The initial orientation is the best time for parents to raise questions they may have about the program, about their child starting care, or daily routines.

Once children begin care, additional questions sometimes arise. Because teachers are engaged with children, pick-up and drop-off times may not be the best time for a complete conversation. Parents can let the teacher know they would like to talk and the teacher will strive to find a mutually acceptable time to talk without interruption.

Transition of Children

We encourage the parents of new children to provide a supportive transition into our childcare at a rate tailored to their child's needs. The success of this transition sets the stage for that child's comfort and ability to adjust to the demands of our environment.

Prior to children moving to a new age group, an orientation for parents and visits to the new classroom for children will be scheduled.

Visiting

Parents are welcome to visit their children attending Moss Street at any time.

Talking with teachers: Because teachers are busy leading groups of children, they may not be available to talk at drop-off and pick-up times. Scheduled meetings with teachers are generally more helpful than dropping in to talk. Brief check-ins at drop off or pick up are a good way to share information about how children are doing each day.

Parent visits: Families with young babies are encouraged to visit in order to feed them or otherwise meet their baby’s needs. With all ages, parents are welcome at any time; however, it is important to be aware that parental visits can be disruptive to classroom routines or to children’s participation in classroom activities. Some children have difficulty saying goodbye to their parent. To ensure that parent participation contributes to a positive classroom environment, teachers will communicate with parents about how visits may be affecting the classroom as a group or their child in particular.

Parent/Teacher Conferences

Each year, all parents have the opportunity to meet individually with the lead or mentor teacher in their child’s classroom. We would like this to be a time for us to learn more about one another and for teachers and parent to partner. During this time, teachers will encourage parents to share their goals for their child, their family’s values and beliefs, and anything else they would like the teachers to know. Teachers will share, if requested, their screenings and assessments regarding the child’s development. The teachers will make suggestions for maximizing potential strengths and work with parents to identify goals. It is a primary goal that these sessions will help parents and teachers better understand the needs of each child and the classroom. This is also an opportunity for parents to share concerns and ask questions.

These conferences are not the only opportunity for such discussions. Either parents or teachers can request an individual meeting at any time questions or concerns arise. These meetings will be scheduled in a timely manner.

Daily Communication

We recognize that parents often need current information about their child’s sleeping, eating, and toileting routines, as well as their behavior while in care. Because of the number of children in care and varying pick-up and drop-off times, these communications must often be brief. In the younger age groups, communication about eating, sleeping, and toileting is provided daily. Please be aware that teachers continue to be responsible to the whole group and it may be best to schedule a meeting time with the teacher if you wish a more extensive conversation.

Parent Council

The Parent Council meets quarterly and serves as an advisory body to the director, on operational topics. Much of Moss Street Children’s Center’s family handbook was developed in partnership with the Parent Council. The primary avenue for parent involvement in planning and operations is through the Parent Council. Any parent with children enrolled at Moss Street may participate. Issues that the Parent Council have examined include policies, budgets priorities, hiring, grievances, admissions, and fundraising. Meeting schedules and agendas are posted for parents and included in our weekly email communications. The Moss Street director is responsible for posting and distributing a summary of each meeting’s minutes. A Moss Street representative from the teaching staff also attends these meetings.

Parent Volunteers

Parents are welcome to volunteer at Moss Street by helping with special projects, accompanying their child’s class on field trips, by sharing special talents or family/cultural traditions. Teachers will communicate with parents about how their volunteering may be affecting the group or their child.

All parents interested in accompanying the class on field trips or volunteering in the classroom must complete a UO Human Resources background check; Moss Street will assist with the form and processing.

Volunteers cannot be alone with children. Volunteers must remain within sight and sound of a teacher.

Employment Opportunities

In addition to volunteer opportunities, we offer work study and student employee opportunities. These are positions in the classrooms working with kids, in the office, in the kitchen, or on a special project basis. Student parents who want to work with children are not usually placed in the same classroom as their enrolled child.

Work Parties

Moss Street will also occasionally ask parents to participate in Parent Work Parties. These events are focused either on general center fix-ups or specific projects. We hope you will join us for these productive and enjoyable events. Food is provided.

Parent Communication

At Moss Street we want all families to be able to understand the information we share with and require from families. Toward this end, we inform families through multiple means of the resources available to help families understand our information.

Moss Street emails current families a weekly list of center and community dates, events, and reminders. This is a good way for families to learn information about upcoming Moss Street activities. These communications include occasional reminders of both the UO family listserv: https://hr.uoregon.edu/worklife and Lanekids, Lane County's website for family activities and resources: www.lanekids.org.

Parent Surveys

Periodically, Moss Street families will be asked to complete parent surveys. The purpose of these surveys is to help the center obtain feedback about their experiences with Moss Street.

Fundraising

Moss Street participates in the eScrip program. This program is a simple way for Moss Street to raise funds. Parents, staff, and friends simply sign up at www.escrip.com (ID 9259684) and then make purchases using their registered credit or debit card. Moss Street earns a small percent of the money spent at participating merchants.

Additionally, Moss Street parents hold periodic fundraising events for classroom supplies and other school needs. These events are coordinated by Moss Street parents, and their success depends on strong parent participation.

Fundraisers held at local restaurants are a delicious, easy way to help raise funds. Each of these tasty events requires a flyer, handed out and e-mailed to parents and staff.

Family Events

Each year the Moss Street Children’s Center hosts events intended to give the Moss Street community opportunities to come together. A sample of fun Moss Street family events includes:

Fall: The harvest gathering is held at the center each year.
Winter: Moss Street hosts all families to a pancake breakfast at the center.
Spring: In June the oldest preschoolers, along with their families and teachers, participate in a celebration to recognize their transition to elementary school.
Summer: In July all families are invited to a birthday party for Moss Street, which was established in 1970.

PROGRAM PROCEDURES

Application and Enrollment

Because Moss Street is a UO student service and receives operating subsidies from Student Incidental Fees, many of our procedures, guidelines, and schedules have been created to address student needs.

Each child enrolled at Moss Street must have a completed application form on file. The form should include starting and ending dates for the term's care, as well as the weekly schedule request with days and times specifically marked. The application serves as a contract for your financial obligation.

For all new families, an application and a new parent information packet must be completed prior to starting care. Completed parent information packets are due at least 10 calendar days prior to your child(ren)'s initial enrollment start date.

Families must re-enroll each academic year. Once admitted, enrollment continues through the school year although schedules may change each term. Student families receive first priority for available vacancies. University employee families are second priority. A limited number of continuing care slots are available for non-student families admitted during the academic year.

As part of our enrollment process, for children preschool age and younger, we ask parents to complete an online child assessment tool, the Ages and Stages Questionnaire (ASQ). The ASQ screens children for the need for further evaluation. Parents can also request a hard copy of the ASQ from our office.

The seven childcare classrooms at Moss Street Children’s Center serve children of different ages. The youngest age group admits children at 3 months old. Children must have reached 3 months of age prior to enrollment in this program.

Children are eligible if they reach the beginning age for that program before the school term for which they are applying begins. For example, a child turning 3 in December, would be eligible for enrollment in a winter term preschool program.

Teachers will consult with parents to discuss the child’s readiness for a smooth transition to an older age group. Language and reasoning abilities are factors, but social skills and self-sufficiency skills are of greater importance. Children moving into an older age group will have opportunities for multiple visits before transferring to the new classroom.

As with all applications, any such "graduations" into older age groups will be on a space-available basis, with returning families having scheduling priority.

Children will be considered too old for a program when they have reached the top age for that program, plus three months. For example, a child who is age 3 years and 3 months would be admitted into a preschool program rather than a toddler program.

Occasionally, a child will not be able to move into an older age group due to a lack of available space. For currently enrolled children, accommodation will be made in the program to meet the needs of such children. New children will only be enrolled within available spaces in the appropriate age group.

For parents needing immediate care, the parent information packet (including the immunization form) is due one full business day prior to the child's start date. For example, if the paperwork is submitted on a Tuesday, the child may start on the Thursday of the same week.

Signing In and Out

Staff, volunteers, and visitors
Staff and volunteers are required to sign in and out, recording the time and date, at the classrooms each time they enter or leave the classroom including breaks and lunches. Office, custodial, and kitchen staff and all visitors must sign in and out at the front desk.

Visitors
Visitors, who are not enrolled in the Central Background Registry, are required to sign in and out of the building, recording the day and time of arrival and departure, at the front desk, where they will be assigned a chaperone who is responsible to assure that visitors will not have unsupervised access to children.

Parents
Parents are required to sign their children in and out, recording the day and time in the classroom. If for some reason the parents do not sign their child in or out, Moss Street teachers are required to do so. Children must be signed in properly before Moss Street can assume responsibility for them.

Parents should make certain that their child’s teacher is aware of your child's arrival. This enables the teacher to greet and include the child into the activities. Parents make drop off easier with a clear statement of good-bye and a clear transfer to staff. Parents are expected to communicate any daily schedule changes to the teacher in charge (e.g., doctor appointments, early pickup, etc.). Parents should call and notify the teacher if their child will be late or absent.

Only those persons listed on the information and authorization form as having parent permission will be allowed to remove a child from Moss Street Children’s Center. Identification will be required when staff are not familiar with an individual picking up a child. Parents are required to notify the center if one of the people listed will pick up their child on a particular day. Parents are responsible for advising these people of the sign in/out procedure.

Children Visiting Other Classrooms

Visits to other Moss Street classrooms encourages a sense of belonging and community among Moss Street children. Older children love to be helpers for younger children. Younger children, who will soon graduate to the next classroom, will visit to meet their new friends and teachers before they switch rooms.

Occasionally, and when appropriate, parents and children may ask if one sibling can visit another’s classroom. MSCC will help to facilitate these visits. To make sure visits are successful, children will need to first be dropped off in their regular rooms, and lead teachers from both classrooms must talk to confirm that visits will work.

Scheduling

Only full-time care schedules are offered. Our base schedule offered to all families is: 8:15 a.m.–3:15 p.m., Monday through Friday. That is 35 hours of scheduled care per week.

There is also an extended care schedule that offers 38 hours of care per week and that schedule is: 8:15 a.m.–4:00 p.m., Mondays, Tuesdays, Thursdays, and Fridays. Wednesdays are still the earlier pick-up time of 8:15 a.m.–3:15 p.m.

Parents choose the scheduling option they want at the time of enrollment and use those hours as best suits their family’s needs. A family can use less care than scheduled but will still be financially responsible for the full-time care they accepted at the time of enrollment. This includes scheduled hours that fall on an observed holiday, as well as during inclement weather closures and delays.

Once enrolled, a child's scheduled care continues at least through the following summer.

From one academic year to the next, enrolled children of continuously UO-affiliated (student and employee) families will be offered continuing care until such time as either: 1) the child ages out (is kindergarten age), or 2) a written 30-day cancellation notice is submitted to end care.

Once confirmed for fall care as either a UO student or a UO employee family, that is the status we are tracking for continuous UO affiliation from one academic year to the next. If during the academic year your status changes from one UO affiliated priority group to the other, you will be considered as returning, but with a new UO student or a new UO employee family status for placement in the next academic year.

Summer term is part of our regularly scheduled care. When a parent decides to not have care during summer, there is a possibility that their spot may be given to a new UO family who will be starting care at Moss Street that same summer and be enrolled for the subsequent academic year.

We understand that family situations can change. In the event that care at Moss Street is no longer needed by your family, we do require a written 30-day notice. Financial responsibility for complete withdrawal extends through the 30 days following receipt of the initial written request.

Classroom Daily Schedules

Classroom for Littles, 3–24 months

8:15–9:30 a.m. — Greetings and activities available. Families arrive and are greeted at their own pace. The activities are curated by teacher, and/or initiated by children. Including choices for children to self-select individual, small, or large groups play. The activities offered represent a wide range of domains and interests. Books are always a choice.

9:30–10:00 a.m. — Breakfast and associated tasks. Children are invited by teachers to breakfast when they indicate that they are hungry through cues or parents’ recommendation. Before, during and after, the children are assisted appropriately with washing themselves, eating and cleaning up. Children can continue morning choices while their peers eat.

10:00–10:30 a.m. — Continued choices. This time can also include toileting/diapering initiated by children and adults as appropriate. When children show the need and interest in going outside, they will be asked to assist with cleaning up activities and ready to go outside.

10:30 a.m.–Noon — Outdoor time. Moss Street classrooms spend a minimum of 60-90 minutes outdoors (depending on the age) each day. These activities are curated by teacher, and/or initiated by children. Including choices for children to self-select individual, small, or large groups play. Children transition indoors and may join a whole group circle time prior to lunch. Circle time may include dancing, games, books and singing.

Noon–12:30 p.m. — Lunch time. Children are invited by teachers to lunch when cued by the child or at lunch time. Before, during and after, the children are assisted appropriately with washing themselves, eating food and clearing dishes. Children can transition activities or napping as needed.

12:30–2:45 p.m. — Rest and choices. During this time children are required to rest for at least 30 minutes. Some children will fall asleep others will rest. When children are done resting, they will be offered choices inside and outside. They will be assisted with the transition from resting/sleeping including diapering/toileting. The choices inside and out will again be curated by teacher, and/or initiated by children. Including choices for children to self-select individual, small, or large groups play representing a wide range of domains and interests.

2:45–3:15 p.m. — Preparing to go home or join extended care. Some children will be preparing to go home, greeting parents while others will be waking up assisted with toileting/diapering and joining the others in preparation and activity choices inside or outside.

3:15–4:00 p.m. — Extended care and snack. The choices inside and out will again be curated by teacher, and/or initiated by children. Including choices for children to self-select individual, small, or large groups play representing a wide range of domains and interests. Children are invited by teachers to snack. Before, during and after, the children are assisted appropriately with washing themselves, serving and eating food and clearing dishes as appropriate.

Classroom for Toddlers and Preschool, 24 months–5 years

9:30–10:00 a.m. — Breakfast and associated tasks. Children are invited by teachers to breakfast. Before, during and after, the children are assisted appropriately with washing themselves, serving food and clearing dishes. Children can continue morning choices while their peers finish breakfast.

Noon–12:30 p.m. — Lunch time. Children are invited by teachers to lunch. Before, during and after the children are assisted appropriately with washing themselves, serving food and clearing dishes. Children can transition to books, toileting/diapering while their peers finish lunch.

3:15–4:00 p.m. — Extended care and snack. The choices inside and out will again be curated by teacher, and/or initiated by children. Including choices for children to self-select individual, small, or large groups play representing a wide range of domains and interests. Children are invited by teachers to snack. Before during and after the children are assisted appropriately with washing themselves, serving food and clearing dishes.

Clothing

Children enrolled in the center play outside every day. Please be sure that your child is dressed appropriately for the weather. Remember items such as boots or shoes, raincoat, sweater, jacket, hat, etc. Fresh air and freedom of movement in all kinds of weather promote health. Children do not get sick by being in a light rain or cool temperatures, but should be dressed accordingly.

Please dress your child appropriately for classroom and outdoor activities. Children will often be involved in messy art projects, for example, and while precautions such as wearing smocks will be taken whenever possible, easy-to-care-for play clothes are best. Comfortable closed-toe shoes with non-slip soles are recommended.

Each child will be given a place in which to put their belongings and extra clothes. Every child should have a complete change of clothing (pants, long- and short-sleeve shirts, shoes, socks, and underwear) in their cubby. You are encouraged to label your child's clothing to minimize losses. Soiled clothes will be placed in a plastic bag to be taken home. You should monitor your child's extra clothes and replace items as needed and as seasons change.

For children who are potty training, parents should provide an ample supply of training pants (six per day), as well as two or three extra changes of clothes. "Accidents" do happen, and it's comforting for children to change into their own clothes.

Toys and Blankets

Each program is well-equipped with a variety of appropriate and challenging toys and other materials. In general, toys from home should stay at home. Exceptions may be made on sharing days, or for a special stuffed animal, small pillow, or other security object to be used at nap time. Moss Street cannot take responsibility for lost or broken toys.

On sharing days, children may bring a toy to share with other children in the program. Please choose toys that are appropriate for classroom use. Guns, war toys, toys of destruction, or any toys of a violent nature are not allowed at Moss Street. Items such as books, records, tapes, and theme-related items may be brought on days other than sharing days. Please check with your child's teacher before bringing these items to school.

Care of bed linen: Sheets and blankets are cleaned as needed when soiled, before use by another child, and at a minimum once a week.

Diapers

Diapers are not included in regular program rates. Infant and toddler programs require parents to supply diapers. There will be a charge for using Moss Street diapers without replacing them.

Potty Training

Moss Street potty training beliefs:

Readiness is individual and varies from child to child.
Potty training often takes weeks or months to accomplish.
The goal of training is for children to independently use the toilet when needed, not merely when directed to the bathroom.
Potty accidents are a normal and expected part of the process.
Most children need to experience both being wet and the sensation of what “needing to go” feels like, in order to be fully trained.
The biological ability to control the urge to urinate and defecate is dependent both on physical development and on experiences.

Our staff will remind children periodically to use the toilet, but also help them change if they forget or have not yet understood their own internal cues.

When your child is potty training please be prepared with extra patience and extra dry clothing. Our toddler staff will be there to help you and your child in this sometimes frustrating and challenging—but ultimately liberating—process. Being free of diapers is a welcome accomplishment to children, to parents, and to our staff. We all can work together to help your child achieve this goal.

Toileting and Diaper Changing

The staff at Moss Street follow the state requirements for safely changing diapers and assisting children in their toileting. Staff change wet or soiled diapers promptly and check children’s diapers a minimum of every two hours and when a child’s behavior indicates a wet or soiled diaper. These procedures for diaper changing and toileting are posted in the classrooms, shared with parents during their classroom orientations and are shared below.

When changing a child’s diaper, staff plan ahead by assuring that have everything they will need (child’s diaper, gloves, and wipes) before they put a child on the changing table or start the toileting process.

The staff never turn their back or walk away from a child who is on the changing table. They bring the child to the changing table or toilet, put on gloves, and begin to change the child while talking to them about what they are going to do. For example, “I’m going to take off your wet diaper.”

They remove soiled diapers and use wipes or toilet paper as needed to clean the child, disposing of gloves after they dispose of the diaper and complete wiping. Bowel movement diapers are placed in plastic bags, sealed, and disposed of in diaper pails with gloves. Reusable diapers brought from home will also be placed in plastic bags, sealed and place in parent cubbies. Make sure to only use the garbage under the diaper table for diapers and gloves.

If the child has a diaper rash, parents may provide ointment labeled with the child’s name to be applied with clean gloves at diaper changing.

After each use the changing tables will be cleaned and disinfected (disinfectant should be left on the surface for the length of time given by manufacturer). Toilets are cleaned and disinfected daily, or as needed. When the toileting or the diaper changing is complete, staff will wash the child’s hands or assure that the child washes their hands. Staff will record the diaper change on the child’s diaper chart (as age requires) with the type of diaper (wet, BM, dry, diarrhea), the time, their initials.

Walks and Field Trips

As a part of the regular activities of our program, children occasionally take walks on the university campus or around the neighborhood.

Field trips involving transportation are planned in advance during the school year and parents will be asked to sign a consent form before children can participate.

Transportation for the field trips will be by Moss Street's (or Olum Center's) mini school buses (with certified drivers). You are welcome to participate with your children in these field trips. To do so, you will need to be cleared through the UO Human Resources background check process ahead of time in order to be able to join us. Please stop by the front desk to start this process. Whether a parent can ride the bus on a field trip will depend on space available, after accounting for children and staff, and will be offered in the order of parent request. If no space is available on the bus, a parent can meet the group at the field trip location.

Field Trip Bathroom Procedures:

When the preschool children are on a field trip, we will handle toileting needs in the following ways:

We will assign each adult who is assisting and accompanying the group to be responsible for a specific number of children. When a child needs to use the restroom facilities, the assigned adult and the other children in that group will all go into the restroom area. If there is a group of children from different “groups” they will be combined and an adult will be assigned to monitor the bathroom and wait for all children to finish. The supervising adult will notify the lead or assistant they are going to the restroom, and who they are taking.

If we are in small groups and it is primarily younger children, each group will take a turn to use the facilities. Lead and assistant teachers will always be notified of the restroom attendance of anyone on a field trip. There will be a head count performed after each facility usage, and multiple times throughout the trip.

The lead teacher or assistant teacher will be in charge of making sure all children are present and accounted for at all times.

Children will always be required to wear identification, which contains emergency contact information for the center, in the case a child should wander from the group.

Screen Time

Moss Street uses screen time appropriately for early childhood care and learning. Screen time includes all electronic media such as television, video/DVD, electronic games, computers, tablets, smart phones, or any other screened electronic devices. There will be no screen time for children younger than two years of age. Also, no staff will use electronic media for personal use while in ratio.

Appropriate use of screen time follows the following criteria:

The use of screens is only used when related to instructional goals to enhance child’s interests and knowledge as related to the curriculum of the classroom and actively involves the child. When the screen is in use in the classroom, there must be at least one alternative activity available. All screen content must be appropriate for ages of children, nonviolent and culturally sensitive. Screen media will be free of advertisements and brand placement.

If staff plan for screen time that is extended (for example, a classroom movie viewing) parents will be informed ahead of time of the movie showing and will be no longer than an hour.

Holidays and Birthdays

Moss Street uses a multicultural approach to holidays. This is accomplished in several ways:

By de-emphasizing the prevalent culture's holidays, especially those of religious origins;
By providing information to children about a wide range of various celebrations; and,
By making efforts to include traditional celebrations of all the cultural groups in our programs.

The implementation of these efforts may vary from classroom to classroom. The variations are based on the ages of the children, the cultural interests of the parents and children of the particular program, and the expertise of the teaching staff. You are encouraged to provide information and advice to assist staff in providing children with a broad range of opportunities. We welcome parental input, understanding, and assistance.

Many children love to celebrate their birthdays at school. Contact your child's teacher for help in making the day a memorable occasion for your child and an integral part of the experience at Moss Street.

Some ideas may include donating a book to your child’s class and reading it on their special day, joining your child for lunch or breakfast and singing “Happy Birthday,” and some people like to bring a special snack for the classroom (we appreciate consulting with you about any diet restrictions in the class). If you choose to bring a snack, please remember that we require it to be store bought. Please let us know if you have any questions.

In recognition of the diverse religious beliefs of the families we serve, we will credit the bill of any family whose child misses care to observe a religious holiday. If your family wishes such an adjustment, please advise the Moss Street main office.

Confidentiality

Information about the health or abilities of any child or a family’s status will be considered as confidential. Such information will be shared with staff only as necessary to meet the needs of the child. Occasionally, family information may also be shared with regulatory agencies (Department of Health, Childcare Division, etc.), with the knowledge of the parents.

Children with Special Needs and Special Health Needs: Consultation and Collaboration

Moss Street currently serves as a placement site for children receiving Early Childhood Intervention Services. We believe inclusion of children of differing abilities and those who need health accommodations within Moss Street enriches the experiences of all the children.

If the Moss Street staff has concerns about the development of a child enrolled at the center, parents will be informed and given referral information by the lead teacher in their child’s classroom.

For children in the preschool, an Early Childhood CARES consultant can visit the child at Moss Street. All assessment and intervention services are provided in a manner that emphasizes inclusion and full integration within the curriculum, activities, and classroom procedures.

If at any time the Early Childhood CARES consultant believes that Moss Street is not the most appropriate environment for a child with special needs, Moss Street will work with other agencies to facilitate a placement.

Regular teaching staff will participate in the implementation of individualized family service plans within the context of the Moss Street program philosophy. Consultants and classroom aides function to support Moss Street staff in enhancing MSCC staff knowledge, skills, and abilities for meeting the unique needs of all children. If you or your children need any accommodations to assure that our services are accessible, please advise us so that we can take appropriate action.

Screening and Assessment

Moss Street asks that families complete an ASQ (online or paper copy) at the time they complete enrollment forms and annually after initial enrollment. Staff may also ask a family’s permission to complete an ASQ when they feel it is needed. If the results of the online ASQ indicate the need for further assessment, the referral is created online with the family’s permission. The same process will be used for hardcopy ASQs, with staff or families scoring and teachers facilitating a full assessment through Early Childhood CARES.

Program Observations and Research

Because the Moss Street Children’s Center is a university program, we are often an observation site for individuals and/or classes that are learning about children. Occasionally research projects are undertaken in our programs. Examples include student observation of child behavior, assessment of children, or the inclusion of children as subjects in research. Reasonable efforts to cooperate with such activities are considered part of the mission of university childcare programs. Any research is subject to university standards for human subjects research, is reviewed by Moss Street administrative staff, and parent permission is obtained. The center’s primary mission is always to provide quality care for children, and other activities will be accommodated when such activities will not significantly alter or disrupt center operations.

Central Background Registry

All employees at the Moss Street Children’s Center shall be enrolled in the Oregon Childcare Division (CCD), Central Background Registry (CBR).

Volunteers, including parents, will complete a UO Human Resources background check, or the UO College of Education background check.

All such background checks and information received will be conducted in a confidential manner to the extent permitted by law. The Moss Street Children’s Center may, when appropriate, share such information, especially regarding individuals who work in more than one UO childcare center or transfer from one center to another.

Moss Street is periodically asked to assist in research or the education of university students. Individuals conducting research will be subject to the volunteer policies described above.

No parent, volunteer, researcher, or observer will be left unsupervised with any child enrolled at the center, except his or her own child.

No volunteer will be alone with children. They must be within sight and sound of a teacher at all times.

Staff Meetings

Because communication about children, families, and program issues is integral to the success of your child’s experience, staff gather on a regular basis in various groupings to share information. These meetings can be an effective way to discuss parent concerns and comments.

On a weekly or biweekly basis, teachers meet with students who work in their classroom to discuss issues involving the classroom and children enrolled. This meeting serves as a training session for student staff. Lead and assistant teachers meet regularly to plan upcoming activities and to review past events. There are supervising mentor teachers for the infant, toddler, and preschool groups. They lead the training and supervise classroom teachers.

The childcare director and administrative staff meet on a weekly basis as a group, and on a monthly basis with the lead teachers. These meetings are to review operating procedures, policies, budget, and to share information.

Office staff members also meet on a regular basis to review and coordinate administrative function and consider exceptions and/or adjustments to procedures. On a less-frequent basis, all-staff meetings are scheduled (all-staff includes classified support staff, regularly scheduled teachers, and substitutes). These usually occur once a term or as needs arise.

Photography

Purpose of Photo Documentation: Photos such as those described below will take place as a regular aspect of the operations of the center. The circumstances for such photography include:

Photos or videos taken of activities within the center: This documentation of children engaged in daily activities is helpful in assessment and planning and is used with children to stimulate recall of prior activities.
Photos used for communication: Photographs will also be used as a means of allowing parents to “see” what their child does during the day.
Photos as curriculum: Children sometimes will photograph peers, utilizing photography as a medium of expression.
Photos to provide direction: Photos of children may be taken for classroom use (to label individual cubbies, class photo boards, art projects, etc.).

Occasionally there are opportunities to participate in publicity or news events that may be either associated with our center or with the wider UO community. On each child's enrollment form, a parent may grant or deny permission for their child to be photographed beyond the above stated normal operational usage.

HEALTH AND SAFETY

Illness (Department of Early Learning and Care)

A certified child care center must observe and monitor each child upon their arrival at the center and throughout the hours of care for symptoms of an illness and obvious signs of infestation or physical injuries.

A child's temperature is taken when there is a concern.
A child's temperature is not taken rectally at any age.
Mercury and glass thermometers are not used.

A certified child care center must not accept a child into care who:

Is diagnosed as having or being a carrier of a child care restrictable disease, as defined in Oregon Health Authority administrative rules, except with the written approval of the public health administrator or licensed health care provider; or
Has one or more of the following symptoms of illness, except with the written approval of the public health administrator or licensed health care provider:
- Fever over 100.4°F. A child with a fever over 100.4°F may return if fever free for 24 hours without the aid of medication.
- “Diarrhea,” which means three or more watery, bloody, or loose stools in 24 hours, the sudden onset of loose stools, or a child is unable to control bowel function when previously able. A child with diarrhea may return 48 hours after diarrhea resolves or with written clearance from a licensed healthcare provider.
- Vomiting at least one time, where there is no explanation for the vomiting. A child who vomits without explanation may return 48 hours after the last episode of vomiting or with written clearance from a licensed healthcare provider.
- Severe or persistent coughing. A child with severe or persistent coughing may return after symptoms are improving for 24 hours or with written clearance from a licensed healthcare provider.
- Unusual yellow color to skin or eyes. A child with unusual yellow color to skin or eyes may return to care with written clearance from a licensed healthcare provider.
- Open sores or wounds discharging bodily fluids. A child with open sores or wounds discharging bodily fluids may return to care after rash is resolved, when sores and wounds are dry or can be completely covered with a bandage, or with written clearance from a licensed health care provider.
- Stiff neck and headache with one or more of the symptoms listed above; Rules for Certified Child Care Centers CCLD-0084, pg. 78
- Uncharacteristic lethargy, decreased alertness, increased irritability, increased confusion, or a behavior change that prevents active participation in usual school activities. A child with any of the above symptoms may return to care when symptoms resolve, return to normal behavior, or with written clearance from a licensed health care provider.
- Difficulty breathing or abnormal wheezing. A child with difficulty breathing or abnormal wheezing may return to care after symptoms are improving for 24 hours.
- Complaints of severe pain. A child with complaints of severe pain may return to care after symptoms are improving.
- Eye lesions that are severe, weeping, or pus filled. A child with eye lesions that are severe, weeping, or pus filled may return to care after symptoms resolve or with written clearance from a licensed healthcare provider.

If a child who has been admitted into care shows signs of illness, as described in this rule, a certified child care center must:

Separate the child from the other children in a location where the child can be seen and heard by staff and carefully observed at all times.
Notify the parent to remove the child from the center as soon as possible.
Until the parent arrives, provide the child with an individual cot, mat, or bed that can be easily cleaned and disinfected after use.
Give extra attention to handwashing and sanitation including cleaning and disinfecting toys, equipment, and surfaces used by the ill child immediately after the child leaves.
Keep disposable items and used linens in a closed container in the isolation area until cleaned or thrown away.

If any child, staff member or volunteer has a restrictable disease, as defined in Oregon Health Authority, Public Health Division Chapter 333, Division 19 Investigation and Control of Diseases: General Powers And Responsibilities, a certified child care center must:

Immediately report the incident or illness to the local health department;
Follow the health department’s recommendations on exclusion and readmission of children and staff; and
Post a notice for the parents of all children who attend the center.

A certified child care center must develop a written care plan at the time of enrollment, or when an allergy is identified, for each enrolled child who has an allergy that poses a threat to the child’s health, safety and well-being. The plan must include instructions regarding the allergen and steps to be taken to avoid the allergen; signs and symptoms of an allergic reaction; and a detailed treatment plan including the names, doses, and methods of prompt administration of any medication in response to allergic reactions. In addition:

The parent must be notified immediately of any suspected allergic reactions or if the child consumed or came in contact with the allergen, even if a reaction did not occur; Rules for Certified Child Care Centers CCLD-0084, pg. 79
If epinephrine is administered, emergency medical services must be contacted immediately, and, Child Care Licensing Division must be notified within 24 hours;
All staff involved in care of the child must be trained on the written care plan;
Specific food allergies must be shared with all staff that prepare and serve food; and
A list of each child’s allergies should be easily accessible for staff but not visible to those who are not parents or guardians of the enrolled child.

Notifications: Families and staff will be notified, and reports will be made to the Public Health Department, according to the rules of the Department of Early Learning and Care.

Release of the Child

Occasionally, due to unforeseen circumstances, parents may be unable to pick up their children as scheduled. Please remember we will normally only release children to individuals authorized on your “Information and Authorization” form. The adults on this list will be asked to show photo identification. Only the parent(s) with legal guardianship can authorize or edit the pick-up authorization list.

In an emergency, parents with physical custody can authorize adults to pick up their child on a one-time basis. If at all possible, this authorization should be in writing. We will not release children to unauthorized individuals.

Occasionally, parents or other authorized individuals arrive intoxicated, emotionally distraught, or demonstrate in other ways (in the judgment of the staff) that they are temporarily unable to appropriately care for a child. In these circumstances, staff discourages pick up and assists in arranging alternatives.

If an individual deemed temporarily unable to appropriately care for a child persists in their desire to remove a child, staff will inform the UO Police Department to determine whether additional action is necessary to protect the child. We take our moral and legal obligation to protect children very seriously.

Medication

The center may administer medication only with written permission from parents. Medication must be in the original container, clearly marked as to the type of medication contained and the correct dosage. Each day that the medication is required, parents must fill out and sign the medicine chart located in or near the kitchen of the child's classroom.

Some allergies may require an allergy plan on file prior to program participation. Moss Street does not have EpiPens® on site for general emergency use. Staff is trained and prepared to administer child-specific EpiPens® for children with allergy plans when necessary and directed by paramedics.

Emergency Procedures and Plan

Evacuation procedures for Moss Street have been established, and are practiced on a monthly basis. In the event of a major emergency that would necessitate removing children from the site, parents would be notified as soon as possible. If the office staff is not available, university emergency personnel will communicate with parents. Family contact information is shared with this office on a regular basis.

If an individual child is injured at Moss Street, staff will take the necessary emergency steps and contact parents as soon as possible. Medical procedures will not be undertaken without parent contact, except in the case of a medical practitioner's determination that such an immediate action is necessary. Any transportation of an injured child will be by ambulance or other emergency transport. Moss Street staff is not permitted to transport children to the doctor or other medical facilities.

Moss Street Emergency Plan
This is intended to be a written summary for parents on how the center will handle emergencies, including, but not limited to, acute illness of a child or a staff, floods, natural disasters (e.g. fire, earthquakes, etc.), man-caused events, such as violence at a child care facility and evacuation of the center.

If the center director determines that an evacuation is necessary, staff will follow the procedures that they practice frequently to leave the building safely. Emergency exits and routes are posted and practiced by center staff for natural and man-caused events. These procedures are also part of all center staff original orientations.

Sounding an alarm and alerting staff of the emergency:
The director, and all administrative staff, are able to sound the alarm to alert center staff of an emergency.

Notifying emergency authorities, including the poison control center, when necessary:
The director, or another administrative staff member that the director has assigned, can notify authorities when necessary.

During an emergency ensuring that all children in attendance are supervised and accounted for (during and after an emergency):
The teacher of each classroom is expected to bring the list of contact information for all the children in their class to the emergency evacuation site. In addition, reception staff brings a full center contact list to the evacuation site. Remotely, the contact information is available to UO emergency staff. Each teacher takes a roll call at the rendezvous site and the director on site takes a center-wide head count. Each classroom lines up at the edge of the sidewalk by order of age at each evacuation. Evacuation procedures call for a building-wide sweep if conditions allow.

Ensuring children’s emergency contact information and medical authorization and staff emergency contact information are accessible during and after an emergency:
An accessible file of emergency contact information is collected each year from parents (parents are expected to update this information if it changes). This contact information is located for each child in their classroom (in backpacks that go with them in the event of an evacuation), at the front desk (we also have contact information in our office evacuation backpack) and is shared quarterly with the UO Emergency Management and Continuity team.

Evacuation includes evacuating children to a designated safe area or relocating children to alternate shelter. Designated safe areas and alternative shelters must be a minimum of 50 feet from the building being evacuated:

The evacuation rendezvous site is the lot just north of Moss Street Children's Center, after the neighboring houses and before the parking lot. If it is unsafe to return to Moss Street, the first evacuation site would be Global Scholars Hall, the residential hall across the street from our rendezvous location. In some circumstances we may consider both the Olum Child Development Center on Columbia Street and the UO law school on Agate Street as alternate sites.

Relocation includes a designated alternative safe location in the event of an evacuation, and designation of staff members to take the emergency contact number file to the evacuation site in the event of an evacuation:

If it is unsafe to return to Moss Street the first evacuation site would be Global Scholars Hall, the residential hall across the street from our rendezvous location. In some circumstances we may consider both the Olum Child Development Center on Columbia Street and the UO law school on Agate as alternate sites.

Global Scholars Hall: 1710 E 15th Ave, Eugene, OR 97403; phone 541-346-9114
Olum Child Development Center: 1650 Columbia St, Eugene, OR 97403; phone 541-346-6586
UO Law School: 1515 Agate St, Eugene, OR 97403; phone 541-346-3852

Medical emergencies include responding to serious illness, serious injury or death of a child or staff. The plan must identify a licensed physician, hospital, or clinic to be used for emergency medical care:
In the event of a major emergency that would necessitate removing children from the site, parents would be notified as soon as possible. If the office staff is not available, university emergency personnel will communicate with parents. Family contact information is shared with this office on a regular basis. If an individual child is injured at Moss Street, staff will take the necessary emergency steps and contact parents as soon as possible.

Medical procedures will not be undertaken without parent contact, except in the case of a medical practitioner's determination that such an immediate action is necessary. Any transportation of an injured child will be by ambulance or other emergency transport, or by parents if on site medical transport is declined. Moss Street staff is not permitted to transport children to the doctor or other medical facilities.

Shelter in place/lockdown includes moving children to a designated location in the center for sheltering-in-place and lockdown emergencies:
Procedures for in the event that children must shelter in place, or if the center must be locked down so that no one can enter or leave: “Lock down” decision can be made upon recommendation of UOPD, EPD, or the center director. If lock down determination is made, the following procedures will be followed if possible: Office support staff will notify classroom teachers that all children must be in classrooms and that all back access doors shall be locked, windows closed. On-site director will ensure front entrance doors, alley gates, enclosed courtyard, hallways, and breezeway bridge are locked. A staff person will be stationed at each door to facilitate communication within the building. Doorway from office to south corridor should be unlocked.

Office staff will communicate to the UOPD, and Vivian Olum that a “lock down” has been initiated and the reasoning. The duration of any lock down shall be determined in consultation with the UOPD and/or the Eugene Police Department. Upon consultation with UOPD and University Communications, email notification and individual phone calls to families will be initiated to inform them of the nature of the emergency and our actions. The exact emergency reunification location will be shared at this time. A bold font notice advising of the lock down will be posted by office at the Moss Street front entrance. No one will be allowed to enter the building, including parents and staff. All internal communication will be coordinated from the front office reception area. Classroom staff should contact that number (541-346-4384) with any questions about the status of the lock down. Children shall be engaged in normal activities and only given information that “it is not a time when adults feel it is safe to be outside.” Maintaining a calm, settled environment is essential.

Student staff will be asked to remain in the building as needed to assist in caring for the children and to ensure their safety. Student staff, volunteers, interns & practicum students may decline to stay. When UO emergency personnel advise that it is safe to do so, normal operations will resume, or an evacuation will be initiated.

When the crisis has passed, additional communications will go out to parents regarding nature of the incident and actions taken. Consult with UO Communications if needed.

How the center will inform parents about where children are located in the event of an evacuation, and how children will be reunited with their families, include notifying parents after the emergency ends and how children will be reunited with their families as the evacuation, relocation, or sheltering/lockdown is lifted:
The teacher of each classroom is expected to bring the list of contact information for all the children in their class to the emergency evacuation site. Remotely, the contact information is available to UO emergency staff. In addition, parents register to receive UO emergency alerts, from which Moss Street-specific notifications can be sent via email and texts. In some cases, UO staff may contact parents by phone. If the ability exists, parents will also receive e-mails regarding the center's status.

The above communication systems will be used to let parents know where their children are and how to reunite with them. At the evacuation site, staff will check parent ID before children are released.

A center must observe weather conditions and other possible hazards to take appropriate action for child health and safety:
Conditions that pose a health or safety risk may include, but are not limited to, heat in excess of 100°F or pursuant to advice of the local authority, or cold less than 20°F, or pursuant to advice of the local authority; air quality emergency ordered by a local, state, or federal authority on air quality or public health.

It is always the goal of Moss Street Children's Center to maintain continuity of care. As a part of the UO, we are able to draw upon many resources for a variety of situations that may otherwise limit our center's operations. There may be times when the UO as a whole’s continuity is impacted. At these times we will make a determination, independent of these resources, to continue service. However, if at any time we are unable to maintain safety or to adhere to certification guidelines, we would discontinue services until these standards could be reestablished. We have in place thermometers with a backup observation of our temperatures throughout the building. The administration staff monitors the air quality via the University monitors throughout campus. We are also on their alert system if anything should arise that we need to be aware of.

Other issues include responding to a lost or missing child and responding to health and safety emergencies or suspected abuse of children, staff, volunteers, or family members occurring while they are on the premises of the center:
Lost or missing child. Center staff are required to keep all children in sight and sound, at all times. If a child is lost or missing, center staff will immediately inform the center director who will instigate a center wide search including outdoor play areas. While the search is being conducted the building exterior doors will be locked. If the child is not immediately located the center administration will call 911 to assist with the search. The parents will be contacted to inform them that their child is missing.

Responding to health and safety emergencies. The center will follow all DELC, and Public Health guidelines when a health emergency is identified. This may include reporting illness to the appropriate agencies, families, and staff, closing the center, restricting children and staff with symptoms, and increasing sanitation, air replacement and disinfecting. Safety emergencies will cause the center to initiate lock down procedures and the use of the UO alert system and incident management team staff.

All staff at the center are mandated reporters of child abuse and will follow the required procedures for mandated reporters including immediate reporting of suspected abuse to DHS child welfare or the police.

Suspect abuse of staff, volunteers and family members will be reported as required by the UO sexual abuse and harassment policies. The person experiencing abuse will be referred to UO and community resources. Some positions at the UO are required to report sexual abuse and harassment and these staff are trained to disclose this role to those reporting abuse. All staff at the UO are required to complete a training regarding their roles and obligation for reporting sexual abuse and harassment.

Responding to natural and man-made disasters including power outages, earthquake, flooding, landslide, lightning storm, tsunami, tornado, etc., if there is immediate or likely danger:
If the center director determines that an evacuation is necessary, staff will follow the procedures that they practice monthly to leave the building safely. Emergency exits and routes are posted and practiced by center staff for natural and man-caused events. The evacuation rendezvous site is the lot just north of Moss Street Children's Center, after the neighboring houses and before the parking lot.

If it is unsafe to return to Moss Street, the first evacuation site would be Global Scholars Hall, the residential hall across the street from our rendezvous location. In some circumstances we may consider both the Olum Child Development Center on Columbia Street and the UO law school on Agate Street as alternate sites.

Maintaining continuity of care after a natural or man-made disaster, including access to copies of records, documents, and computer files necessary for continued operation stored in either a portable file or at an off-site location:
The teacher of each classroom is expected to bring the list of contact information for all the children in their class to the emergency evacuation site. In addition, reception staff brings a full center contact list to the evacuation site. Remotely, the contact information is available to UO emergency staff. In addition, parents register to receive UO emergency alerts, from which Moss Street-specific notifications can be sent via email and texts. In some cases, UO staff many contact parents by phone. If the ability exists, parents will also receive emails regarding the center's status.

Responding to incidents involving a hostile intruder or human caused events such as violence at a childcare facility:
Center staff will immediately report a hostile intruder to law enforcement. The safety of the children and staff are the highest priority and as such teachers will follow the procedures that they practice throughout the year to protect and evacuate the children until they can be reunited with family members safely. Protection of children and staff can include an all-center evacuation to a safe site on or off campus, locking all classroom and center doors as possible, hiding and avoiding and blocking classroom doorways. The center will follow the reunification plan created by the UO after the threat has been eliminated.

Procedures to address the needs of individual children with special needs, and children with chronic medical conditions:
Staff practice safety drills routinely with specific procedures for very young children and children with special needs. Additional staffing is assigned when necessary and evacuation cribs are utilized. All medications and infant toddler supplies are located in to-go backpacks that are taken with teachers during all evacuations.

Handwashing

The single-most significant step that individuals can take to reduce the spread of disease is handwashing. Staff wash their hands frequently, ensure that student staff do the same, and teach children how to effectively wash their hands.

The staff is trained in careful handwashing, which includes warm water, soap, and scrubbing and rubbing. This occurs after handling pets, diapering or assisting with toileting, or nose wiping. Double handwashing occurs before all feeding, food preparation, or service.

Staff assist children in handwashing before all meals and snacks. Staff monitor children's actions closely to assure that handwashing occurs after toileting. All such washing is done with soap and running water.

Storage and Handling of Bottles and Pacifiers

Moss Street staff follow the childcare licensing requirements and the health departments rules for safe bottle and pacifier handling. Specifically, bottles, bottle caps, nipples and other equipment used for bottle feeding children are sent to the kitchen to be sanitized in the commercial dishwasher; if dishwasher is unavailable, we follow secondary sanitation guidelines. After sanitizing, nipples are stored in a closed container that can be sanitized.

Pacifiers are cleaned and sanitized after each use by washing the pacifier in the dishwasher. After sanitizing, pacifiers are stored in a closed container that can be sanitized. Pacifiers that are reused by an individual child are rinsed after each use and stored in labeled container that prevents contamination. Both the pacifier and the storage container are cleaned and sanitized daily.

Immunization Tracking

As a state-licensed facility, Moss Street must comply with the Oregon Health Authorities rules for immunizations. At the time of enrollment parents are required to complete a child immunization record indicating that their child is up to date with their immunizations. Annually, the center is required to submit child immunization records to Lane County Public Health for their review and verification of compliance.

Use of Sunscreen

At Moss Street we take precautions to protect children from excessive sun exposure, including keeping infants younger than six months out of the direct sunlight; applying sunscreen to children with parent permission; and using home supplied sunscreen that is labeled with the child’s first and last name. The sunscreen is used as needed and according to manufacturer’s instructions. Moss Street does supply sunscreen with parent permission. The type of sunscreen that the center provides is posted on the parent boards and available upon request. We also ensure that children have access to shaded areas or have protective clothing and hats. We limit sun exposure when children do not have sunscreen applied.

Safe Sleep Practices

At Moss Street we support children’s basic need for sleep, and we understand that sleeping is a developmental progression not unlike toilet or feeding independence. Staff are trained in facilitating and supporting healthy, safe, sleep habits.

We follow the safe sleep procedures and state rules to assure that children of all ages are safe and supported during their sleep routines. Safe sleep practices are posted in classrooms and in staff handbooks and are a large component of staff orientations. These procedures are shared with parents during family orientation for each classroom. Children at all ages are supervised and monitored during their sleep.

Children under the age of one are required to sleep in cribs, with sides up, on their backs, with nothing in the crib except for a regular pacifier without a cord or string. Swaddling children is prohibited. Infants sleep according to their individual sleep patterns and as the children age they transition to group napping, but children of all ages are allowed to sleep whenever they are tired.

Use of Pesticides and Other Potentially Toxic Substances

Moss Street keeps our building free of pests without the use of insecticide dispensers, vaporizers, or fumigants. If pesticides are allowed and needed, they will be used when children are not present.

All toxic or potentially dangerous items such as cleaning supplies and equipment, poisonous and toxic materials, and flammable and corrosive materials are inaccessible to children. At Moss Street we use, label, and store all chemicals according to the manufacturer’s instructions.

We participate in the required lead testing as required by the DELC and the UO. We take all the necessary steps to avoid child exposure to lead, asbestos, toxic mold, and other toxins and chemicals. This includes following the DELC rules regarding the use of chemicals.

As a program of the UO Moss Street follows the UO comprehensive Pest Management Plan at https://safety.uoregon.edu/integrated-pest-management that guides the centers safe use of pesticides.

Animals

Moss Street has a beautiful saltwater fish tank in the lobby. The children, parents, staff, and visitors greet the fish and say goodbye each day and discuss with one another their interests, observations, knowledge, and questions. Administrative staff care for the fish and arrange for professional scheduled tank maintenance. Some classrooms have fish tanks that require far less maintenance, and the classroom teachers are responsible for the animal and child well-being. Children can assist with fish feeding with teacher supervision.

Water Activities

Moss Street does not allow children to wade or swim in pools, hot tubs, spas ponds, or creeks on site or on field trips. Children are allowed to play with hoses, sprinklers, and water tables under the supervision of their teachers always and as appropriate for the safety of their development and age and the public health requirements for water play.

Drugs, Alcohol, and Weapons

Moss Street does not allow the consumption or presence of any tobacco products, illegal drugs, drug paraphernalia, hemp, marijuana and marijuana-infused products, or alcohol on premises during operating hours or when children are present including the playground, within 10 feet of an entrance, exit, or ventilation or on a field trip. No one shall be under the influence of alcohol or illegal controlled substances on the childcare premises.

No possession of or storage of guns, firearms, weapons, or ammunition is allowed on site.

Inclement Weather

Although Oregon's climate is often mild, there are still days that necessitate a different plan. Our focus is both safety for families and staff as well as being clear with our closure policy around inclement weather.

In short, we will follow the same closures and delays as the Eugene School District 4J announces over local media. In addition, Moss Street is closed when the UO is closed.

When the 4J school district closes due to inclement weather, Moss Street will also be closed. When the 4J school district has a delayed start to the school day, Moss Street will also have that same late start.

On such closure and delay days, we will continue to bill for any previously scheduled childcare hours.

Child Abuse Prevention

Child abuse is an unfortunate reality in our society. Moss Street strives to reduce risks by:

keeping all areas open and accessible;
screening staff;
obtaining background checks;
always scheduling more than one staff in a classroom;
teaching children about safe touch; and
training staff in abuse recognition and prevention.

As defined by state statute, all Moss Street staff members are mandatory reporters and are required by law to report any suspected abuse to Child Protective Services. It is not within our purview to be investigators in such instances; that is the responsibility of other agencies and individuals.

Accidents

Everyone who works at Moss Street Children’s Center is required to be trained in adult and infant and child CPR and first aid every two years. Teachers are also trained in procedures to reduce the spread of bloodborne pathogens, including HIV and hepatitis B. First responder packets (for all staff) are distributed to inside and outside areas of our facility. They include gloves, gauze, a bandage, and instructions in a zip-top bag.

When a child is injured at the center staff follow their training on their response and treatment of the child. Some staff are also trained to identify and respond to child allergies including anaphylaxis and the administration of epinephrine. There is an AED on site at the center and staff are trained to use it if necessary.

In the unlikely event of the need for emergency medical care, staff will call 911 and request an emergency response. Parents will be notified immediately when emergency care is necessary. All children enrolled will have emergency medical care release parental permission. All injuries to a child's head will be shared with parents promptly, over the phone or in person.

For minor injuries: parents will be asked to review an accident report at the time of pick-up.

For more serious injuries parents will receive an incident report and will be asked to sign that they have received the form. For injuries that may be serious, as defined by the Department of Early Learning and Care, and that require medical treatment, Moss Street staff are required to report the incident to the Department of Early Learning and Care and parents will be given a UO accident insurance form.

Safety

We believe that children need a safe environment in which to grow, learn, and feel comfortable. Moss Street’s environment is structured in a way that allows children to safely explore. Our rules are intended to ensure everyone's safety. They are simple because rules that are too complex or numerous create confusion. Some of our center-wide rules are:

People must travel safely indoors.
People must treat the furniture and materials respectfully.
People must use an appropriate voice volume.
People are not for hitting, biting, scratching, kicking, or harming.

You will be informed of other applicable rules posted in your child(ren)’s individual classroom(s).

Meals

Menus are posted on bulletin boards, on our website, and emailed to enrolled parents.

Breakfast and an afternoon snack are prepared by the Moss Street kitchen staff. Children bring lunch from home. The children and staff eat all meals together at classroom tables. We believe that these shared meals help develop relationships through conversation and modeling, interest in food, good eating habits, and social and self-help skills.

Food service in each of the classrooms has these same elements:

All children and staff will wash hands with soap and warm water immediately prior to eating.
Child-sized serving utensils, distinct from eating utensils, will be used.
Appropriate tables will be used for each group size.
Staff will be seated at the table the entire meal.
When mildly ill children (children that have non-excludable symptoms, i.e. runny noses) are present, staff will serve all food.
All food brought to the table or served will be discarded if not eaten at the time of the meal.
All staff and children will wash hands immediately after eating.

Moss Street follows all USDA nutrition guidelines regarding required portion size and meal components.

Support for parents feeding their infants:

The schedule of feeding times for our youngest age group is “on demand” and dictated by the indicators each child gives. For children 3-12 months only, parents are allowed to supply some or all of the food served to their child while in care.

At the age of 1 year, children are transitioned to the daily menu that is served to the rest of the children at our center, which includes cow’s milk and preset serving times.

Moss Street supports parents feeding their infants whenever they would like. Throughout the day we provide space for parents to feed infants during drop off, pick-up, and at any time their child is at our center.

Special Food Request

Menus for each term are posted on our website, parent bulletin boards, and emailed to parents. Parents are responsible for alerting the office staff about any dietary allergies or dietary restrictions their children may have.

We are happy to discuss your child’s food needs and identify the required process and forms that may be necessary to have on file. It is important to understand that in some instances Moss Street may not be able to grant you an accommodation.

Religious/moral belief food substitutions: Moss Street is also committed to providing reasonable accommodations for sincerely held religious, moral, and ethical beliefs. If a family would like to request food substitutions based on the beliefs of the family or the individual child, please stop by or contact the main office. Moss Street will take the specific request for accommodation into account, and work with the family to provide to the extent possible the accommodation, or to identify and provide equally effective, less burdensome alternatives, if available. It is also important to understand that in some instances Moss Street may not be able to grant you an accommodation.

RECORDS, FORMS, FEES, AND PAYMENT

Records and Forms

DELC (Department of Early Learning and Care) Child Enrollment Authorization
DELC Infant and Toddler Child Care Enrollment Information
Lane County Immunization Record (which must show your child is up to date, or exemption section completed, for all required shot series)

The enrolling parent may have access to these records. All other records requests must go through the enrolling parent or the UO Records Retrieval Office.

Monthly Fees and Payments

Monthly bills are based on the schedule you accepted at the start of care. Parents are billed on-going throughout summer care of each academic year, unless they choose to submit a written 30-day cancellation notice prior to that time. The enrolling parent will be the responsible party for the bill and only one account per family will be created for billing.

Tuition is paid in advance and can be paid online using the link provided within the email message sent with the invoice attached. Each month families pre-pay for the next four weeks of scheduled care. During the summer, families may be asked to pay for five weeks each month.

Monthly billings will be emailed to parents during mid-late month. Payments are due by the first of the upcoming month. If unable to pay within this timeline, contact us to discuss making a payment plan at mscc@uoregon.edu. After the first of the month, office staff will send an email reminder for any past-due accounts. To have continuity of care, accounts must be current from one month to the next.

An exception to these timelines may, at the discretion of the administrative staff, be granted to those whose childcare costs are covered by other university departments, the Oregon Department of Human Resources (ERDC), and/or approved third-party billing. Any parent that has not complied with the DHR guidelines and process will not receive childcare until payment has been received from the agency. All billing and payment concerns need to be discussed with the account technician, Robynn Medew, at 541-346-4282.

Once a family accepts the hours offered by Moss Street and submits the enrollment forms, they have committed to paying for those hours.

Special Fees and Fines

A $30 application fee is due each academic year (one fee per family). A once-per-term supply fee of $30 will be charged for each child enrolled.

New families will need to make a $150 confirmation deposit. This initial enrollment confirmation deposit is due at the time of the confirmation of your child's schedule. This fee will hold that reserved space in our program until your child starts care. While it is not refundable, it will be applied toward your first month's bill.

A discounted rate is assessed to UO student families enrolled in incidental fee-paying classes. This rate is to recognize the contributions that the university students make to our operating budget through the student union fees they pay.

After scheduled care concludes each day, there is a 5-minute grace period in which to pick your child up from the program. Beyond that grace period, for every minute that your child is left in care, you will be billed at the rate of $1 per minute. A second late pick-up in one term will result in a double fine, a third late pick-up will triple the fine, and subsequent lateness can lead to termination of care.

RESOURCES AND ADDRESSING YOUR CONCERNS

Childcare Assistance

If a family needs help paying for the cost of care, we have some resources listed on our website under the Resources tab. You can also come by the front desk to ask about possible resources.

When a new resource is made known to us, we inform enrolled parents by including it in a weekly “reminders” email communication and posting it on parent boards.

Exclusion and Accommodation

Moss Street Children’s Center, as required by state and federal civil rights laws and the Americans with Disability Act (ADA), a certified childcare center cannot discriminate against any child based on race, religion, color, national origin, gender, marital status of parent, or because of a need for special care.

Moss Street Children’s Center’s decision, as a certified childcare center, whether to provide or continue care for a child known to have specific needs must be made after an individualized assessment is completed. The assessment must be based on information from parents, professionals who are knowledgeable about the child’s care needs, and certified center personnel.

The assessment must be documented for each child and include:

Reasonable accommodations that Moss Street Children’s Center made to support the individual child’s participation in the program, or an explanation of why the center could not make reasonable accommodations;

Reasonable modifications the center made to their policies and practices to fully integrate the child into the program or an explanation of why the center could not make reasonable modifications; and

If applicable, any direct threats and safety of others posed by the child’s presence at the facility.

Child Care Safety Portal Information

The safety portal is a resource for Oregon residents to get information about the safety, health and quality of licensed childcare facilities. Searchable content includes facility status, a summary of the state’s inspections of a facility, complaint information, enforcement activity, and details about injuries and deaths that have occurred at a facility. To access information about Moss Street Children’s Center, visit Oregon Early Learning Division — Public Child Care Provider Search.

Viewing of Reports

The following reports are available for parents to review:

Office of Child Care rules
Office of Child Care inspection report
Health Department inspection report
Fire Marshal inspection report

Please ask the Moss Street Children’s Center director to review these reports.

How to Report a Complaint

Please discuss your concerns with your child’s teacher or teacher coach. If the concern is not resolved, please contact the associate, assistant directors, or the director. If you continue to have concerns, contact your office of childcare licensing specialist, Tanya Rojakovick, 971-218-1991.

Addressing Your Concerns

The staff in the best position to address your concerns varies with the nature of the issue. All general program concerns over classroom administrative procedures can be presented to Becky Lamoureux, center director; she can be reached at 1685 Moss Street, or at 541-346-4384. Billing concerns should be directed to Robynn Medew, account technician, in the main office. Problems unique to one classroom are best directed initially to the lead teacher.

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